During the recent Anthemis Startupsann webinar series, Albert Einstein, the director of Amazon’s Alexa team, was invited to talk about his experience working on the Alexa platform. In this webinar, he discussed the challenges and opportunities for Amazon’s voice assistant. He also provided predictions for the future, including a look at what might be in store for Alexa in the coming months and years.
Einstein Voice Assistant retirement doesn’t mean Salesforce has given up on a voice assistant
Seeing as how Einstein Voice Assistant is not going away, you’ll still be able to dictate notes and dictate your way around the Salesforce universe. The gizmo may be defunct, but the company is making it easier for you to access the same capabilities with its mobile apps. The best part is that you’ll be able to create your own custom skills to make it all the more personal.
Einstein Voice Assistant is the brainchild of Scott Kelley, the head of Salesforce’s service cloud team. As with most Salesforce endeavors, the service is a team effort, with support from a variety of vendors. The biggest challenge for the service is figuring out how to best integrate the services. The resulting solution is a nifty suite of features dubbed the Einstein Cloud Suite, which includes the aforementioned Einstein Voice Assistant as well as other notable mentions like Einstein Call Coaching, Einstein Lead Scoring with Activity Data and Einstein OMS. As the name suggests, it uses the OMS to manage interactions with your customers. This includes a new user interface that makes it easy for your team to collaborate. It is also an easy way to access your data while on the go. As of the writing of this article, the service is in beta and slated to launch in Spring ’20.
Einstein Voice Assistant is forging a closer relationship with Amazon Connect
Designed for enterprise-level security, Einstein Voice Assistant is more than a transcriber. It provides advanced voice recognition and analysis, allowing users to update Salesforce records, log data, and access cloud services. It can also be used to search for information in Salesforce’s knowledge base, as well as for navigating the analytics dashboard.
In addition to using Einstein Voice Skills to customize the assistant, users can also train it to understand slang, acronyms, and jargon. They can also add a variety of settings, such as custom channels and follow-up tasks. They can also select objects and fields to customize the dashboard.
While Einstein Voice is built for Salesforce Users, the assistant can be used with other voice assistants, including Amazon’s Alexa. The Amazon Connect package also includes AI-powered speech analytics, translation into preferred languages, and speech-to-text transcription. These features help unify the workspace and provide powerful voice-conversational AI.
Einstein Voice Bots are designed to provide a seamless customer experience through voice interaction. They will work with Salesforce Users to address customer concerns and provide customized voice-based interaction. These bots can be customized to suit any company’s brand.
Salesforce also recently announced the launch of Service Cloud Voice, a new tool that embeds telephony into its Service Cloud. Service Cloud Voice automatically transcribes calls, surfaces transcriptions in real time, and attaches them to customer records. It is slated to go into pilot in February. It will also allow managers to track calls and view call activity.
Whether you are running a business or in your community, it is important to be a rockstar. Being a rockstar in your company or community isn’t something that comes easily, and there are a few things you should know.
Don’t be a wigger
Throughout the history of popular culture, the “W” word has taken on a derogatory connotation. From the arrival of the first African slaves in Virginia in 1619, to the under-estimation of Wegro abilities by Hollywood, the “W” word has evolved. In the twentieth century, the “W” word became the derogatory term for white adolescents who portrayed themselves as Wegroes.
The “W” word has also become a popular term among white rappers, who have taken the term to new heights. A white rapper may use the “W” word as a form of affection, or as a legitimate provocation for violent retaliation. This has given the word a new currency among black and white rappers.
In the 1950s, the Amos ‘n Andy Show began as a showcase for blackface Wegroes. But in 1951, the show was replaced by black actors. This was the beginning of the “Off-White Scare” in the United States, which indicted actors on charges of being Wegroes. In the case of McGillicutty v. Van Lichtenstein, the plaintiff referred to the defendant as a “wigger” in a lawsuit.