Do your employees work in different regions? If the answer is positive this is no longer a problem. Popular IP provider Freezvon creates a single corporate network, to which every employee has access without any geographical restrictions.
What business is a virtual PBX suitable for?
Virtual PBX services are available to enterprises that work directly with customers of
- Online stores.
- Insurance organizations.
- Private clinics.
- Delivery service.
Remember that PBX provides communication between businesses and customers. The company gets a multifunctional tool with many high-tech options.
Let’s get acquainted with 2 of the most popular additional services that can be ordered together with a Singapore virtual phone number.
The recording of phone conversations
- Audio recordings are useful for employees who are constantly working on themselves. Listening to your own conversations is a great way to learn a lesson, evaluate yourself, and understand the skills you need to develop.
- It happens that a specialist does not have time to note important data when communicating with a client. Listening to an audio recording facilitates the work and frees from the need to contact the client again in order to clarify.
- The leader is always aware of the telephone conversations of subordinates. This feature is useful for a manager who monitors the quality of employees’ work. Recording conversations also helps maintain discipline: employees are aware that discussions can be listened to by the manager and perform their functions better.
- A specialist may make a mistake when entering a phone number (for example, when a client calls from one phone and indicates another for feedback). Such a mistake can cost the loss of a potential client. An audio record will help to fix the error in this situation.
There’s permanent access to audio recordings via cloud storage. It’s easy to search for specific audio recordings (it also can be sent to email automatically). The entire database of audio recordings is sorted according to the following criteria: type of call, date, specialist, and name of the counterparty. Freezvon offers a set of flexible settings for accessing audio recordings.
This number is not tied to a specific device or telephone line, allowing you to process several calls at the same time. Each customer will get through to you the first time and he/she will not have to listen to the busy signal. Customers have the opportunity to call back at any time, without waiting for the line to become free. You receive all incoming calls and interact with one hundred percent of those who applied to you for services.
As the number of calls increases, you can quickly increase the number of concurrent communication channels. The costs for multi-line numbers are much less than for single-line numbers. Physically, the company may be located outside Singapore but still use Singapore virtual numbers.
Virtual telephony is 3-5 times cheaper than connecting a regular landline or mobile number. It is enough to choose the appropriate tariff, which is provided by the Freezvon provider. Previously, VoIP companies often worked with a per-minute billing rate but now tariffs with a monthly fee are in greatest demand. It’s really more convenient. You pay once a month or a year and use the functions provided to you without restrictions. At the same time, all options can be flexibly configured for the billing rate in order to use only the most necessary ones.
In addition, the virtual PBX has several useful bonuses. Corporate calls within the network will not cost you a penny. If a toll-free number is connected to the virtual PBX, calls to it will be absolutely free for the subscriber. Which, in turn, will significantly increase their brand loyalty.
The Freezvon Company provides a system of deep call analytics with which you can evaluate the number of leads and deals. This will reveal the most effective advertising channels to quickly optimize business processes. The system will also help to notify online store customers about promotions, sales, and special discounts using SMS mailing.