Using Microsoft’s flagship customer service tool in tandem with other Microsoft technologies such as Office 365 can lead to a smoother customer experience for both your customers and your employees. For starters, you can have access to your company’s customer data on the cloud, without the headaches of managing it on a local network. In addition, you can make use of AI and other smart technologies to automate routine tasks and minimize the impact of human error on your company’s bottom line. The end result: improved customer satisfaction, employee morale and happier customers. Moreover, Microsoft 365 is the most affordable way to keep your company’s customer data secure and in the cloud.
There are two versions of Microsoft 365 available to suit your needs. The top tier is targeted at larger enterprises, while the bottom tier is targeted at small and midsize businesses. This allows you to choose the right package for your business, no matter how small or large it is. The software is also customizable, so that you can ensure that your company’s customer data stays where it belongs. There are also several mobile apps available for iOS and Android, as well as a browser extension for Windows and Mac.
You also have the option of using a third party provider. Microsoft has a list of approved partners that can help you navigate the maze that is the Microsoft 365 customer service portal. With a Microsoft certified partner, you can be sure that your organization’s data is safe and secure. And, Microsoft is constantly upgrading and refreshing its 365 offerings to ensure that you are always on the cutting edge. This includes a plethora of new features, such as intelligent e-mail, social and mobile features to name but a few. The most recent release, Microsoft 365 v2, is an all-in-one platform that can help you achieve your business goals, from the front-line customer experience to back-office automation. To name a few, Microsoft 365 v2 includes Microsoft Office 365, Microsoft Outlook, Microsoft OneDrive, Microsoft Office Mobile, Skype for Business, and Microsoft HoloLens.